Post Office Manager Carson-Newman University is a Christian, liberal arts-based University built upon the Lordship of Jesus Christ as evidenced historically and revealed in the Scriptures. Job Title: Campus Post Office Manager Department: Campus Post Office – Division of Financial & University Services Reports To: Director of Print & Mail Services FLSA Status: Non-exempt Time Requirements: 37.5 hours per week. Summary Description: Managing and operating the Campus Post Office. Functional Description: As an intentionally Christian academic community, Christian employees are hired to advance the mission of Carson-Newman as expressed in our strategic plan, Acorns to Oaks. Serves as the primary customer service agent for the Campus Post Office which includes greeting students, employees, and guests in person and on the phone. Responsible for general office duties, including answering the telephone, responding to email correspondence, maintaining appropriate filing, and keeping office supplies and stamps adequately stocked. Receives and distributes all campus mail and packages for students, staff, and faculty. Responsible for hiring and evaluating student workers through the work study program. Must schedule and manage work schedules for the student workers to correspond with their availability outside the classroom. Assigns and maintains mailboxes to all current students. Responsible for securely maintaining any checks produced by the Treasurer’s Office once delivered to the Campus Post Office. This includes placing the checks into a secure location and requiring signatures from the appropriate department/receiver when the checks are being claimed. Prepares a departmental operating budget for the Treasurer’s Office every Spring. Schedules and maintains all office equipment. Completes monthly reports to the Treasurer’s Office for inventory and departmental charges incurred. Maintains a clean and organized workspace which includes the hallway leading to the Campus Post Office, the Campus Post Office service window, the Campus Post Office staging area, and the dock elevator. Checks departmental mailbox daily and distributes mail accordingly. Maintains a high level of professionalism and confidentiality. Performs other duties as assigned Supervisory Responsibilities: Supervises student workers. Education: High School Diploma required. Experience: One to two years in supervising and customer service preferred. Required Skills: Computer skills related to Microsoft Office including Word, Excel, and Outlook. Operating various office equipment, including phone and copier. Operate various software programs and equipment for the purposes of receiving and shipping of mail and packages. customer service skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to 50 lbs. General Information: This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, skills and duties. It is the responsibility of the supervisor for this position to formally outline in writing any performance expectations including specific duties for which the employee assigned to this position will be held accountable in terms of performance evaluation. The position requires a significant amount of daily contact with students, employees, guests, and parents in a wide range of matters. The employee must be outgoing, friendly, and work well in a variety of situations. Must maintain confidentiality when dealing with sensitive student and personnel matters. Employee Expectations: The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees.
